Shipping & Returns

SHIPPING  
Australian shipping is available via Australia Post.

All orders of our Essentials will include free standard Australian shipping.
We endeavor to process orders within 1-2 full business days and aim to have items delivered to you as follows: Estimated delivery times (2-5 business days).
Australian Shipping - via Australia Post
Express shipping is also available via Australia post for the price calculated at checkout.
 Please use the shipping calculator at checkout for your specific shipment costs.
RETURNS
CHANGE OF MIND RETURNS
Unfortunately, due to health and safety regulations in Australia we cannot accept the return of any of our products if you have changed your mind. Please choose carefully and ensure that any product you select is right for you, based on the advice received from your healthcare provider or general practitioner.
OTHER RETURNS
Where required under Australian Consumer Law, BIOSTRONG will accept Product returns and provide you with an exchange, repair or refund (as applicable) where:
  • The product is faulty or is not of acceptable quality, or
  • The product is unsafe, and
  • You can present your online tax invoice or other adequate proof of purchase.
BIOSTRONG may choose to return the product to the manufacturer to determine the nature of the problem.
BIOSTRONG reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.
BIOSTRONG’s products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the product.
PROBLEMS WITH DELIVERY OR SHIPPING
Even though boundless care is taken in the shipping process, if your item/s arrives damaged, please contact us at hello@biostrong.com.au to assess the damage and to work out a solution. You may be requested to provide a photograph of your item/s and /or delivery package to aid a speedy resolution.
For returns under Australian Consumer Law, please contact us at hellobiostrong@gmail.com to arrange collection of the item/s to be delivered back to our Warehouse for assessment, exchange, repair or refund.
We reserve the right to charge for return shipping in certain circumstances.
CHANGES TO THIS RETURNS POLICY
Subject always to the operation of the Australian Consumer Law, we reserve the right to amend this Returns Policy at any time. Updates will be posted on this page and are effective immediately.
This Policy is to be read in conjunction with our Terms and Conditions and Privacy Policy.